The purpose of the Quality Management System (QMS) is to ensure that the services provided to its customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer requirements and has set quantifiable objectives with plans in place to ensure that they are reviewed year on year for improvement.
It is the policy of HPA Ltd to maintain, on a continual basis, an effectively managed Quality Assurance programme in compliance with ISO9001:2015 Quality Management System. This will assure customers that the services supplied conform to the procedures and/or disciplines of the company, and which will ensure that the customer’s needs and expectations are fully met.
The management of the company is firmly committed to the systems, procedures and controls, and the total participation of all personnel is mandatory.
This policy is available to interested parties on request.
Authorised by: Richard Wooldridge, Director